Privacy Policy

1. Introduction

House of Durva ("House of Durva", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how House of Durva collects, uses, stores, protects, retains, and deletes information when you visit our website, create an account, sign in, browse products, add products to your cart, place an order, or otherwise use our services.

By using House of Durva, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of our website, and information provided by third-party services when you authorize them to connect with your House of Durva account.

Depending on how you use our services, this may include:

• Name and other basic identity information.
• Email address and phone number.
• Billing and shipping information.
• Account login and authentication information.
• Products you view, save, add to your cart, or purchase.
• Order and transaction information.
• Information you provide when contacting customer support.
• Information automatically collected when you interact with our website, such as browser, device, and usage information.

3. Google Account and Google User Data

House of Durva may allow you to create or access an account using Google Sign-In. If you choose to use Google Sign-In, we receive information from Google according to the permissions presented to you during the authentication process.

Depending on the permissions requested and approved, this may include information such as your Google account email address, name, profile information, and other information made available through the applicable Google authentication service.

We only request information that is necessary to provide account authentication, account management, and related services.

4. How We Use Google User Data

Information received through Google Sign-In is used only for purposes related to providing and operating your House of Durva account and the services you request.

This may include:

• Creating and maintaining your House of Durva account.
• Authenticating your identity when you sign in.
• Associating your account with your orders and preferences.
• Providing account-related functionality and customer support.
• Protecting the security and integrity of our website and accounts.

We do not use Google user data for purposes unrelated to the functionality described above.

5. Sharing of Google User Data

We do not sell Google user data.

We do not share Google user data with third parties for advertising or unrelated marketing purposes.

Google user data may be processed or disclosed only when necessary to provide the services you request, operate our website and supporting infrastructure, comply with applicable law, prevent fraud or abuse, protect the security of our services, or otherwise as permitted by applicable privacy requirements.

Service providers that process information on our behalf are expected to use that information only for the purposes for which we engage them and in accordance with applicable privacy and security requirements.

6. How We Use Personal Information

We may use personal information to:

• Provide and operate the House of Durva website.
• Create and manage customer accounts.
• Process and fulfill orders.
• Process payments through our payment providers.
• Arrange shipping and delivery.
• Respond to questions and customer support requests.
• Send transactional communications about your account or orders.
• Maintain website security and prevent fraudulent activity.
• Improve our products, services, and website experience.
• Comply with legal and regulatory obligations.

7. Shopify, Payments, and Service Providers

House of Durva may use Shopify and other third-party service providers to support e-commerce functionality, including product management, checkout, order processing, payment processing, shipping, and related services.

When you place an order, information necessary to process and fulfill that order may be shared with the relevant service providers.

Payment information is handled through the applicable payment provider. House of Durva does not intentionally store complete payment card numbers when those payment details are processed directly by a third-party payment provider.

8. Cookies and Similar Technologies

House of Durva may use cookies, local storage, session technologies, and similar technologies to operate and secure the website, remember preferences, maintain account sessions, support shopping-cart functionality, and understand how our website is used.

Some third-party services used by the website may also use cookies or similar technologies in accordance with their own privacy policies.

9. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable retention practices.

11. Account and Personal Data Deletion

You may request deletion of your House of Durva account and associated personal information by contacting us using the contact information provided below.

When we receive a valid deletion request, we will review the request and take appropriate steps to delete information that we are not required or permitted to retain.

Certain information may need to be retained where required by law, necessary for legitimate business purposes, required to complete a transaction, resolve a dispute, prevent fraud, or otherwise permitted by applicable law.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, deletion of, or information about the processing of your personal information.

To make a privacy-related request, please contact us using the email address listed in the Contact section of this policy.

13. Children's Privacy

House of Durva is not directed toward children who are unable to independently consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

14. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party service before providing it with personal information.

15. International Processing of Information

Depending on the services we use and where our service providers operate, personal information may be processed or stored in countries other than the country in which you live.

Where applicable, we take reasonable steps intended to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.