Refund & Exchange Policy

At House of Durva, every order is carefully checked and packed before dispatch. We take great care to ensure that your products reach you safely and in the condition intended.

General Returns & Exchanges

We do not accept returns or exchanges due to a change of mind, personal preference, incorrect selection, or dissatisfaction when the correct product has been delivered in good condition.

Please reach out to us if your order arrives: Damaged, Defective, Incorrect, or Missing an item.

If something isn't right

Please contact us within 24 hours of delivery at hello@houseofdurva.com.

To help us resolve the issue quickly, please share:

• Your order number
• Clear photographs of the damaged, defective, or incorrect item
• Clear photographs of the outer packaging and shipping label
• A short video or additional photographs, if required

These details help us understand the issue and resolve it as quickly as possible.

Getting Your Order Resolved

Once we receive your order information and the requested photographs or videos, our team will carefully review the issue.

If further inspection is required, we'll guide you through the process and let you know exactly what to do.

If a return is required, we'll provide clear instructions on how and where to send the product.

For a smooth resolution

Please keep the product:

• Unused and in its original condition
• In its original packaging
• With all applicable items and accessories

Products that have been used, altered, or damaged after delivery may not qualify for a replacement or refund.

Refunds & Replacements

Once we have reviewed the issue, we'll communicate the appropriate resolution with you clearly.

Depending on the situation, this may include:

• A replacement of the affected product, subject to availability
• A refund of the eligible product value

Approved refunds will be processed to the original payment method. The time taken for the amount to reflect may vary depending on your bank or payment provider.

A note about natural & handcrafted elements

Some of our products may contain natural, seasonal, handcrafted, or traditionally prepared elements. Slight variations in colour, texture, size, shape, or appearance may occur as a natural part of these products.

These natural variations are not considered defects.

Product photographs are intended as a representation, and colours may vary slightly depending on lighting, photography, and your screen settings.

Our promise

We believe in keeping things simple and transparent.

If something genuinely isn't right with your order, tell us, show us, and we'll take it from there.